SHIPPING & DELIVERY
Orders placed after 2:00 p.m. (EST) from Monday through Friday will be processed the next business day. In-stock items will ship 48 hours after you have placed your order.
We generally ship UPS. Therefore please provide us with a street address (UPS does NOT deliver to P.O. Boxes). APO or military base addresses will ship via the U.S. Postal Service. Please see shipping rates below. Our delivery services include:
"FREE" STANDARD GROUND SERVICE WITHIN THE CONTINENTAL U.S.:
(does NOT include Alaska, Hawaii or Puerto Rico)
In-stock items will ship 48 hours after you place your order. After the processing period, please allow 5-10 business days for ground UPS delivery. Ground shipping is FREE within the continental U.S.
APO or Military Bases: If your address is an APO or military base, we must ship through the U.S. Postal Service. To qualify for FREE shipping to an APO or military address, your order must be less than $100 USD and ship standard mail via the U.S. Postal Service.
If your order is for $100.00 or more and your shipment is to an APO or a military base, we must insure your package for lost or damaged goods. In this case, we will charge a shipping fee based on the cost of the individual order. We will also notify you via email of the cost for shipping.
2ND DAY AIR WITHIN THE U.S.: (Alaska, Hawaii and Puerto Rico must ship 2nd day air)
In-stock items will ship 48 hours after you have placed your order. After this processing period, you will receive your order within two business days. The flat fee for 2nd Day Air shipping is $18.00.
NEXT DAY AIR WITHIN THE CONTINENTAL U.S.:
In-stock items will ship 48 hours after you place your order. After this processing period, you will receive your order the next business day.
INTERNATIONAL SHIPMENTS: In-stock items will ship 48 hours after you place your order. If you reside outside the U.S. or would like to ship an order outside the U.S., please use the International Shipping Calculator to estimate charges based on your shipping location.
We assign a separate shipping fee to each package. If you have multiple items on your order and would like to ship all items together, please notify us via email within the first 24 hours after you have placed your order.
Please note shipping costs do not include any clearance fees which include: destination country’s taxes, duties, and/or any brokerage fees. You may also be responsible for any additional fees at the time of delivery. If your package is not accepted (signed for) at the time of delivery, international orders will not be refunded for shipping costs or the refused merchandise.
For further details on taxes/duties or clearance-related fees, we strongly recommend that you contact your local government branch responsible for importing and exporting.
Upon receipt of your order, our customer service department will email you within 48 hours to notify you if an item is sold out.
If an item is out of stock but will be available in the future, we will email you the item’s anticipated availability and ship dates. Please email us back to confirm that it is okay to ship your order, before reserving back orders. If we do not receive a response from you within 3 business days, orders are cancelled with no incurred charges.
We will also let you know if there is an alternate size or color choice. If there is no confirmation about substituting size/color within 14 business days, your order will be cancelled.
PRIVACY & SECURITY
To guarantee that your order is secure and to protect your privacy, Wilderness Workshop employs Secure Socket Layer (SSL) using 128 bit encryption to code and process your orders.
To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. SSL is active if you see an unbroken key or a closed lock (depending on your browser). You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
Cookies are small data files that websites often stored on your computer's hard drive when you visit their sites.
NO RISK RETURNS
Doesn't fit? Color clash? Just not quite what you thought it would be? Not a problem! At www.Wildernessworkshop.com, we want you to be happy with your purchases. Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Online Exchanges and returns are accepted by mail within 30 business days of receipt of purchase. Merchandise returned after 30 business days will be refunded in the form of an online credit for your future purchases.
Items designated as ON SALE are not returnable. Return policy described here only applies to online purchases.
PLEASE NOTE: We do not refund shipping and handling charges. Please contact us if you have any questions. Wilderness Workshop offers a simple way to return and exchange merchandise:
Return BY MAIL
Only items purchased on www.Wildernessworkshop.com, our online store, may be returned by mail. Just enclose the merchandise with your original receipt and send it to the address below. All returns and exchanges should be shipped to:
Wilderness Workshop Online
Att: Return & Exchange
711 Boylston Street
Boston MA 02116
THINGS TO KEEP IN MIND...
For all credit card refunds, please note that all credits will be placed on the credit card used for the original purchase.
Please allow 7 to 15 days from the day you return your package for your account to be credited.
Allow 1-2 billing cycles for the credit to appear on your Statement.
If the original payment was a check, money order, merchandise certificate or gift certificate, you will receive a refund check in the mail.